DRESS model 830 - 10965X

When you purchase a product from this site, you are buying a product that is made specifically for the order in question. Therefore, we adopt a return policy suitable for this type of product.

Our return policy within 30 days stipulates that after receiving an item, you have 30 days to request a return.

The products sold by this site can only be returned if they are DEFECTIVE or if a product DIFFERENT FROM THE ONE ORDERED is received. In this case, the transportation cost is entirely on us.

To be eligible for a return, the item must be in the same condition in which you received it, it must not have been worn or used, it must have all the tags, and it must be contained in the original packaging. Furthermore, you will need the receipt or proof of purchase.

To initiate a return, contact us at mahel-texdesign@hotmail.com. Returns must be shipped to the following address: Recipient: Mario Fasolis - Via Tana 3 - 10023 Chieri (TO) - Italy.

If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent without a prior return request will not be accepted.

Refunds: As soon as we receive and inspect your return, we will notify you to let you know whether the refund has been approved or not. If approved, you will automatically receive the refund via the original payment method within 10 working days. It may take some time for the bank or credit card company to process and reflect the refund.

For any questions about returns, contact us at any time at mahel-texdesign@hotmail.com.

In case the purchased item is not to your liking but has no defects, you can request a replacement within 14 days of receipt.

To be eligible for return, the item must be in the same condition as you received it, it must not have been worn or used, it must have all tags, and it must be contained in the original packaging. Additionally, you will need the receipt or proof of purchase. Replacement is only possible with a product of the same model but of different size or design.

To obtain the replacement, you must write to: mahel-texdesign@hotmail.com indicating the reason for the request. If the request is accepted, you will receive a 100% DISCOUNT COUPON to use for ordering the replacement item.

In the case of a replacement, the transportation of the item to be returned is the responsibility of the buyer (they can use any courier).

The substitute product will be shipped exclusively after the receipt of the item sent by the purchaser and the verifications.

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