CUSHION model Q001 - 10951C

When you purchase a product from this site, you are purchasing a product that is made specifically for that order. We therefore adopt a return policy appropriate to this type of product.

Our 30-day returns policy states that after receiving an item, you have 30 days to request a return.

The products sold by this site can be returned only if DEFECTIVE or if you receive a product DIFFERENT FROM THE ONE ORDERED . In this case the cost of transport is entirely at our expense.

To be eligible for a return, the item must be in the same condition that you received it, unworn or used, have all tags attached, and be in the original packaging. You will also need your receipt or proof of purchase.

To initiate a return, contact us at mahel-texdesign@hotmail.com . Returns must be sent to the following address: Recipient: Mario Fasolis - Via Tana 3 - 10023 Chieri (TO) - Italy .

If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items sent without a prior return request will not be accepted.

Refunds
Once we receive and inspect your return, we will notify you to let you know whether or not your refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post your refund.

For any questions about returns, please contact us anytime at mahel-texdesign@hotmail.com .

If you do not like the item you purchased but it has no defects, you can request a replacement within 14 days of receipt.

To be eligible for a return, the item must be in the same condition that you received it, unworn or used, have all tags attached, and be in the original packaging. You will also need your receipt or proof of purchase.

Replacement is possible only with a product of the same model but of a different size or design.

To obtain a replacement you must write to: mahel-texdesign@hotmail.com indicating the reason for the request. If the request is accepted, you will receive a 100% DISCOUNT VOUCHER to use to order the replacement item.

In case of replacement, the cost of transporting the item to be returned is the responsibility of the buyer (any courier can be used).

The replacement product will be shipped exclusively after receipt of the item shipped by the buyer and checks.

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